Simply place your dress in the return pre-paid satchel included in your order and lodge over the counter at an Australia Post Outlet (highly recommended) or place in a YELLOW Express Australia Post Box by 4pm on your return date.
Head to our returns portal (click here) to complete a return request. Then post your hire back within 24 hours of delivery and we will issue a credit note once the dress is returned to us in its original condition. If you need a replacement garment sent to you urgently please email info@dresshireau.com.au or call 0370012690. PURCHASES OF SALE ITEMS ARE FINAL AND CANNOT BE RETURNED/EXCHANGED.
We rely heavily on timely returns; by posting your dress back late you are potentially inconveniencing another customer. No one wants to be left without a dress so please make sure you return your dress on time! If you return your item(s) late you will incur a thirty dollar ($30.00) late fee for every day you are late up to 200% of the retail value of the dress as indicated on our website. If you are unable to post your item(s) back by 4pm on your return date please contact us at info@dresshireau.com.au.
If you have lost your return satchel, it is your responsibility to send the order back to us via Express Post by the due date at your own expense. Please make sure to forward on tracking details. Our return address is 3/27 Peel Street Eltham VIC 3095. If you need assistance, please contact us at info@dresshireau.com.au.
Simply drop back in store or return your dress to an Australia Post Outlet by 4pm the following business day.
We only include one return satchel per order therefore if you have ordered multiple garments and need to send them back seperately it is your responsibilty to purchase an additional return satchel. Please email info@dresshireau.com.au ASAP for instructions on how to return.
No, we take care of the cleaning for you! Simply place your dress into the pre-paid package and drop it at your local Post Office or yellow Express Postal Box.
If you are wearing your garment you can remove the swing tag(s) attached. If you are not wearing the garment and wish to exchange or send back for a credit note you must keep all tags attached.
If you wish to exchange your dress or receive a credit note, you may return it to store within 24 hours of collection, provided all tags remain attached. Alternatively, if you purchased a return satchel in store and prefer to post it back for a credit note, please lodge your return via our returns portal.
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