FAQ

Once you have found the perfect dress simply use the calendar to check the dresses availability. Select your size and then choose the date you would like the dress to be delivered. We recommend selecting a delivery date 1-2 days before your event. You can select to have the dress posted to you or to pick up at our Eltham warehouse. All hires include a FREE return satchel to post the dress back in.

Yes, you can now try dresses on at our Eltham warehouse! If you are unable to make it to our warehouse we do offer postal try-ons for some of our garments. Please email info@dresshireau.com.au for more details.

For opening ours please head to our Contact Us page. Our warehouse is located at 3/27 Peel Street Eltham, VIC, 3095. Please make sure if visiting our warehouse to park on the street, do not drive up the driveway.

Bookings can be made for 4 or 8 days. The first day of your booking is the day the dress arrives and the final day is the day the dress needs to be posted back.

If your dress arrives and it does not fit/isn’t right for any reason then contact info@dresshireau.com.au as soon as possible. Please then send the dress back to us in the return satchel within 24 hours of delivery and we will issue a credit note for the hire amount minus shipping costs. The dress must be unworn and in original condition.

No, we will take care of the cleaning for you! Simply place your dress into the pre-paid package and drop it at your local Post Office or yellow Express Postal Box

We understand that accidents happen, and as such we provide free $100 insurance for peace of mind. If you do damage the dress in any way please contact us immediately (info@dresshireau.com.au). We have a team of professionals who are more than likely able to fix the issue at hand. If the dress is not repairable, unfortunately, you will be charged the replacement value of the dress; as per the amount on our website.

Delivery

No you don’t. We mark all parcels as authority to leave, if you require your parcel to be signed for please make sure to include this in the delivery instructions at checkout.

Delivery is a flat rate of $10.

There is no shame in leaving things to the last minute (we all do it!). Orders placed before 3pm (AEST) will be despatched that day for next day delivery to metropolitan areas located within Australia’s Post next day network. Areas outside of this network will take 2-3 days to be delivered. If you require a same day courier service (Melbourne customers only) email info@dresshireau.com.au (extra costs may apply).

The estimated standard delivery time is 1-2 business days- depending on your location.

Yes we do.

Returns

Simply place your dress in the return pre-paid satchel included in your order and lodge over the counter at an Australia Post Outlet (highly recommended) or place in a Yellow Express Australia Post Box by 4pm on your return date.

We rely heavily on timely returns; by posting your dress back late you are potentially inconveniencing another customer. No one wants to be left without a dress so please make sure you return your dress on time! If you return your item(s) late you will incur a thirty dollar ($30.00) late fee for every day you are late up to 200% of the retail value of the dress as indicated on our website. If you are unable to post your item(s) back by 4pm on your return date please contact us at info@dresshireau.com.au.

If you have lost your return satchel, it is your responsibility to send the order back to us via Express Post by the due date at your own expense. Please make sure to forward on tracking details. Our return address is 3/27 Peel Street Eltham VIC 3095. If you need assistance, please contact us at info@dresshireau.com.au.

Simply return your dress to an Australia Post Outlet by 4pm the following business day.

SIGN UP