T & Cs
Terms & Conditions / Hire Agreement
By accessing and using the Dress Hire AU website at www.dresshireau.com.au, you are accepting and consenting to the practices in these terms of use. Dress Hire AU reserves the right to change these terms and conditions from time to time at its sole discretion.
DEFINITIONS
In these Terms of Use “you” and “your” refer to all users of this Website and "Dress Hire AU" (“we’, “us” and “our”) refers to Dress Hire AU Pty Ltd (ABN 93620598763). References to users must be read as being also a reference to customers of www.dresshireau.com.au.
CONTRACT
These Terms of Use constitute a binding legal contract between you and Dress Hire AU. This agreement contains all the terms and conditions regarding your hire of products from Dress Hire AU via the website www.dresshireau.com.au or in store at our Eltham warehouse. You agree that hire from our business is subject to all our website terms and conditions of use and privacy policy.
PAYMENT TERMS
The “hire fee” for the products will be the hire fee and delivery fees and any additional charges listed on the website in relation to your hire of products. When you order a product you authorize Dress Hire AU to charge your payment method for your hire fee. In addition to your hire order for a product, you authorize Dress Hire AU to charge your payment method up to an amount of 200% of the entire original retail value of the product as set in the “retail value” on the website. Provided we only charge your payment method when you have not upheld your commitment to us as set forth in the hire agreement below. In the event an invoice is issued for payment for any reason then payment shall be due within seven (7) days of the date of the invoice.
IDENTIFICATION
In some cases, after you've placed an order via our website, you may be asked for a passport, driver's license or other forms of identification. If this isn't provided, we reserve the right to refuse the booking.
TITLE TO HIRED APPAREL
The Apparel is and will at all times remain the absolute property of Dress Hire AU. If the User fails to return the Apparel to Dress Hire AU then Dress Hire AU or Dress Hire AU’s agent may (as the invitee of the User) enter upon and into land and premises owned, occupied or used by the User, or any premises where the Apparel is situated and take possession of the Apparel.
You agree to treat our products like you would your own. You will treat the garment with the utmost of care. You will not attempt to fit into a dress that is too small for you, you will not try and zip up a dress that is too tight and therefore damage the zip. All zips are inspected prior to sending the garment out and damaged zips will not be covered by our insurance. Therefore if you damage a zip you will be required to pay for the repair.
No modifications or alterations can be made to items without our explicit approval.
CLEARANCE SALE/ACCESSORIES
Items that are purchased to keep (i.e. not hired) are final and cannot be returned for a refund or exchanged.
Please note many of these dresses are second hand, please email info@dresshireau.com.au if you have any questions regarding the condition of a particular dress.
All accessories including Booby Tape, Earrings & Hand Bags cannot be returned for a credit note and/or refund.
BOOKING PERIOD
The rental period you have selected for your rental is 'inclusive'. For example, a 4-day rental period can mean that your item will arrive by Friday and you will post it back on Monday. In this example, both the Friday and the Monday are included in the 4-day period.
LAST-MINUTE ORDERS
If you placed your booking less than 3 full business days prior to your selected delivery date, your order will be considered a "last-minute order". If your order is not delivered in time, instead of a full refund, you will be given a full credit note.
To determine whether it is a last-minute order, a cut-off time of 2pm Sydney/Melbourne time is used. For example, if you are choosing a Friday delivery date, your order would be considered a last-minute order if it is placed anytime after 2pm on Tuesday.
DELIVERY
Delivery Australia wide ranges from $15.95 - $20.95. This rate only covers items sent in the same order. If you are booking more than one dress and they are for different weekends you must place your bookings separately and pay the shipping amount separately in each order. This also applies to items purchased in clearance. If a clearance item is bought in the same order as a hire is placed it will be sent on the date of your hire.
Your delivery can be delivered to you between 7:00am and 6:00pm on the requested day of delivery or earlier. Your hire period starts from the time the courier attempted first delivery and credits will not be issued for late delivery where you have not been available to accept delivery.
We aim to deliver hires as early as possible to mitigate any postage delays. Please ensure you provide a permanent address where there will be somewhere safe to leave a parcel or someone to accept the parcel up to 10 days prior to your chosen delivery date.
We mark all parcels as authority to leave. There is still no guarantee that it will be left without signature. Australia Post makes this decision at the time based on whether they believe it is safe to do so, and this is completely out of our control. You understand and agree that by granting us authority to leave, we and our couriers are released of all responsibility and liability for the Orders delivered and left unattended, and that this responsibility and liability transfer to you on delivery.
If you require your parcel to be signed for you must specify this in the delivery instructions at check out.
LATE DELIVERY
In the vast majority of cases, your item(s) will arrive on or before your Delivery Date.
If the highly unlikely event that your item arrives too late for you to wear it, and it is returned unworn within 1-2 days of delivery, you will be provided with a refund or credit note per below:
- If your order was placed 3 or more full business days prior to your chosen delivery date, it will be a full refund (please see Definition of Refund section below).
- Otherwise it will be considered a "last-minute order" and you will have the option of a full credit note.
No refund or credit will be provided if the delivery is slightly late, but you are still able to wear it to your event.
If your delivery fails because you have provided an incorrect or incomplete address, you will not be entitled to a refund or credit.
DEFINITION OF "REFUND"
For the purposes of this agreement, a refund for an order is defined as returning back to you the initial form of payment used to place that order. If you paid for the order by credit/debit card, the funds will be returned to that card. If you paid for the order using a credit note, then the amount will go back onto this credit note. For orders placed using a combination of multiple forms of payment, you will receive back those forms of payment in line with the amounts used to pay for the order.
INCORRECT OR FAULTY ITEMS
If you open your delivered parcel to find that you have been sent the incorrect item, please let us know immediately. We will do our best to deliver a replacement garment.
If you find that the item is correct, but has other issues (e.g. damage, faults or noticeable stains), please let us know within 24 hours of receiving the item, and definitely prior to wearing the item.
If you don't let us know within this timeframe, we reserve the right to refuse a refund as it will not be clear when the damage was caused or by who. You should do this even if you believe you will still wear the item so you are not blamed for the damage or charged damage fees.
You acknowledge that the items being sent to you are not brand new and may have some signs of wear & tear. A refund may not be granted if the issue is considered minor or insignificant.
In most cases, you will need to wait for the item to be returned and assessed, prior to a refund being approved and processed. If approved, you will receive a full refund including any amount paid for postage.
ISSUES WITH FIT OR APPEARANCE
We try to provide as much information as we can regarding the fit of the items available for hire on our website. We take no responsibility if you choose a size or item which does not fit you or does not suit you.
If a product doesn’t fit you or is not right for any reason you must submit a return via our returns portal (click here) to complete a return request. Then post your hire back within 24 hours of delivery and we will issue a credit note once the dress is returned to us in its original condition with tag(s) attached.
BACKUP DRESS
When using the backup dress service your two dresses must be for the same hire dates. Orders will not be accepted where the BACKUPDRESS code has been used for two garments on different hire dates.
The Backup dress fee is not refundable. If you wear either the Backup dress, or the full priced option, we do not refund the difference in price between the two.
You have the option to wear either of the dresses to your event, but are not permitted to wear both. If you would like to wear both, we will be required to charge the full rental price of the backup dress, less the backup fee you have already paid. If you remove the tag from the backup dress you will be charged the full hire fee.
CANCELLATIONS
You may cancel your rental order subject to the following cancellation fees and policies:
Cancellation fourteen (14) or more days in advance of the delivery date, there is no cancellation fee and you will receive a full refund issued to the payment card you used for the order*.
If you cancel less than fourteen (14) days in advance of the delivery date, you will not receive any refund, but you will receive a credit note for the Hire Fee associated with the cancelled order. This credit can be applied to any future hires placed within 3 years of the cancellation date.
*All orders placed using AfterPay or ZipPay will incur a $10.95 cancellation fee.*
RETURN OF ITEMS
With delivery of your product, pre-paid return packaging is provided. Please ensure that you place your garment(s) inside the self addressed and return over the counter at an Australia Post store or depot, on or before the specified booking return date, by no later than 4pm.
If for any reason you aren't able to attend an Australia Post store or depot to post back the item over-the-counter on the return date, you may return the parcel via a yellow Australia Post Express Post street postbox. This is at your own risk. If the parcel is lost and is never scanned by Australia Post, you may be liable for replacement. Similarly, if the item arrives back much later than expected, the date of the first scan on the tracking may be used as the date it was posted back when calculating late fees.
If your "Return on" date falls on a Sunday or a public holiday, you may post the item on the next working day before 4pm. No late fees will apply in this instance.
If you are hiring in store you can opt to bring the dress back into store or post back in a satchel provided for an additional $9.95. If posting back you must post your hire back on the last day of your hire by 4pm and the same terms and conditions above apply. If you are bringing your dress back you must bring your dress back by the agreed date and time otherwise late fees apply.
If you lose your return packaging it is your responsibility to return the garment via trackable express post to Dress Hire AU, 3/27 Peel Street Eltham VIC 3095. You must provide tracking details and photo of addressed satchel to info@dresshireau.com.au to avoid further borrowing charges.
CLEANING
Professional cleaning is included in your hire and you agree that no attempts will be made to clean, alter, iron/press garment/s (unless otherwise arranged). All garments are professional steamed prior to sending however can become creased in the post. Certain fabrics are more prone to wrinkles, if you receive a dress with slight creases, please try steaming the garment on low heat. Alternatively, you can hang the dress in a steamy bathroom and the steam will de-crease it. If you need further assistance please email info@dresshireau.com.au. No refunds will be provided for creased items.
Dress Hire AU shall not be held liable for any health-related complaints associated with a product rented from our site. Our products have been worn by other consumers prior to your rental.
DAMAGE OR LOSS
If damage (stains, rips, etc) is observed when your garment arrives, please take photos of this and let us know right away. If you don't do this and there was no known damage prior to delivery, it may be assumed that the damage was caused by you.
You agree that under no circumstances will you attempt to clean/repair the rental item(s) yourself, or have them cleaned/repaired by anyone else. Do not cut, alter, iron or hem tape any item booked via All The Dresses.
We offer free damage insurance to the value of one hundred dollars ($100) to cover minor damage. For minor damage if Dress Hire AU assesses (at its sole discretion) that the cost of repairs will be over one hundred dollars ($100), then you will be required to pay the difference (e.g. if the repair cost is one hundred and fifty dollars ($150), then Dress Hire AU will require you to pay fifty dollars ($50). If Dress Hire AU assesses (as its sole discretion) that the dress is not repairable, you will be charged the full replacement value of the dress; as per the amount on our website. Dresses deemed irreparable are not covered by the $100 insurance.
If you've lost or not returned an item, you will be liable for 200% of the RRP of the item.
If an item is lost by Australia Post, then there will be no fees charged to you. This is why it is important that you return the item by posting it over-the-counter at an Australia Post office and obtain a proof of postage receipt. If you choose to post directly into a street box and the item is not returned to us, you will be required to pay 200% of the RRP of the item.
LATE RETURN
You agree to return your product on the order return date (or next business day if your return date falls on a Sunday or public holiday) by 4pm using the prepaid return envelope provided.
If you return your item(s) late you will incur a thirty dollar ($30.00) late fee for every day you are late up to 200% of the retail value of the dress as indicated on our website. You agree to pay these late fees up to an amount not exceeding 200% of the retail value of the products.
If you return your item(s) via an Australia Post Outlet (highly recommended) where it will be scanned over the counter as proof of lodgement then you will not be responsible for late fees provided the item(s) are lodged by 4pm on your return date (or next business day if your return date falls on a Sunday or public holiday). If you post your item(s) via an Australia post box you will be charged $30 each day the dress is received after one (1) business day of your return date.
COLLECTION
If you do not pay the amounts owed to us when due we will pass on the invoices to a collection company to pursue you for collections, including and without limitation attorney and collection fees. Dress Hire AU reserves the right to terminate your right to rent products from us at any time at our own discretion should you breach this agreement or for any other reason.
CREDIT NOTES/GIFT CARDS/DISCOUNTS
Credit notes/gift cards have a three (3) year expiry. Orders placed using credit notes are final and cannot be refunded or exchanged for another credit note. Only one discount code can be applied per order.