Items that are purchased to keep (i.e. not hired) are final and cannot be returned for a refund or exchange. Credit notes/gift cards cannot be used to purchase clearance stock. Any orders placed using a credit note/gift card will be cancelled.
Clearance Sale items are not available to be tried on at our Eltham warehouse.
IMPORTANT: Please note Clearance Sale items will be shipped/ready for pick up within 3-5 business days of order being placed.
Please note many of these dresses are second hand, please email email@example.com if you have any questions regarding the condition of a particular dress.
We recommend selecting a delivery date 1-2 days before your event. We do not deliver on weekends.
Our shipping fee is $15.95. This fee includes the delivery to you, and the return back to us (in a pre-paid satchel).
Please note Clearance Sale items will be shipped/ready for pick up within 3-5 business days of order being placed.
All postage orders include a return postage satchel. In store pick ups can purchase a postage satchel for $7.95 or drop back to our Eltham warehouse. Simply place your dress in the return satchel and lodge over the counter at an Australia Post Outlet (highly recommended) or place in a YELLOW Express Australia Post Box by 4pm on your return date. We take care of dry-cleaning too so you don't have to worry about it.
In the unlikely event that you returned your rental item back late, you will incur late fees. Please see Frequently Asked Questions for more details.
MY DRESS IS NOT RIGHT, WHAT DO I DO?
If your dress is not right for any reason head to our returns portal (click here) to complete a return request. Then post your hire back within 24 hours of delivery and we will issue a credit note once the dress is returned to us in its original condition.
This is a guide only and is based on Elliatt's sizing chart. Each style varies, if you are unsure of sizing please contact our customer service team.