frequently asked questions
GENERAL
No, we take care of the cleaning for you! Simply place your dress into the pre-paid package and drop it at your local Post Office or yellow Express Postal Box.
If you are wearing your garment you can remove the swing tag(s) attached.
If you are not wearing the garment and wish to exchange or send back for a credit note you must keep all tags attached.
RETURNS
If you have chosen to return your dress in-store please drop back during our opening hours by your return date: we are open Monday 8-6, Wednesday 2-8, Thursday 10-8, Friday 10-6, Saturday 10-4 & Sunday 10-2. IMPORTANT: WE ARE CLOSED SATURDAY 14TH DEC AND TUESDAY 24TH DEC - SUN 5TH JAN
If you purchased a satchel to post back simply place your garment in the satchel and lodge over the counter at an Australia Post Outlet (highly recommended) or place in a yellow Express Australia Post Box by 4pm on your return date.
If you are unsure of your return date please click 'View your order' on your order confirmation email and then click on 'Show order summary’.
If your hire ends on a Sunday or public holiday simply drop back in store or return your dress to an Australia Post Outlet by 4pm the following business day.
We rely heavily on timely returns; by posting your dress back late you are potentially inconveniencing another customer. No one wants to be left without a dress so please make sure you return your dress on time! If you return your item(s) late you will incur a thirty dollar ($30.00) late fee for every day you are late up to 200% of the retail value of the dress as indicated on our website. If you are unable to post your item(s) back by 4pm on your return date please contact us at info@dresshireau.com.au.
If you have lost your return satchel, it is your responsibility to send the order back to us via Express Post by the due date at your own expense. Please make sure to forward on tracking details. Our return address is 3/27 Peel Street Eltham VIC 3095. If you need assistance, please contact us at info@dresshireau.com.au.
Simply drop back in store or return your dress to an Australia Post Outlet by 4pm the following business day.