Terms And Conditions / Hire Agreement

By accessing and using the Dress Hire Au website at www.dresshireau.com.au, you are accepting and consenting to the practices in these terms of use. Dress Hire Au reserves the right to change these terms and conditions from time to time at its sole discretion.

Definitions

In these Terms of Use “you” and “your” refer to all users of this Website and “we’, “us” and “our” refer to dresshireau.com.au. References to users must be read as being also a reference to customers of www.dresshireau.com.au.

LEGALLY BINDING Contract.

These Terms of Use constitute a binding legal contract between you and Dress Hire Au. These Terms of Use apply to you whether you are browsing or are a customer of Dress Hire Au. The Terms of Use in force at any time are published on the Website and you will be taken to have accepted them by accessing or using the Website. If Dress Hire Au develops revised terms of use then on their publication on the Website they will supersede those they replace. If you subsequently access or use the Website you will be taken to have accepted the revised terms of use. Specific Website offerings, incentives, areas, or section may also have additional guidelines which govern your use of this Website. You must comply with them in addition to these Terms of Use.

This agreement contains all of the terms and conditions regarding your hire of products from Dress Hire Au via the website www.dresshireau.com.au. You agree that hire from our business is subject to all our website terms and conditions of use and privacy policy. These are available on our website and are subject to change from time to time. You agree that you are renting products and ownership of the product remains with Dress Hire Au at all times. Our products may be rented for customers who are under the age of 18 however we only rent directly to adults who may rent the products on behalf of a minor. By clicking “I accept” hire agreement button you represent that you are over 18 years and are authorized to use the chosen method of payment with the purpose of renting the products on the order.

Payment Terms

The “hire fee” for the products will be the hire fee and delivery fees and any additional charges listed on the website in relation to your hire of products. When you order a product you authorize Dress Hire Au to charge your payment method for your hire fee. In addition to your hire order for a product, you authorize Dress Hire Au to charge your payment method up to an amount to 200% of the entire original retail value of the product as set in the “retail value” on the website. Provided we only charge your payment method when you have not upheld your commitment to us as set forth in the hire agreement below. In the event an invoice is issued for payment for any reason then payment shall be due within seven (7) days of the date of the invoice.

Sizing Issues/Faulty Garment

If a product doesn’t fit you then you can return it unworn within 24 hours to receive a credit of the hire fee minus a delivery charge of $10 . You must email info@dresshireau.com.au indicating your intention to mail back the product for credit. The term “unworn” will be determined by Dress Hire AU and must be fulfilled prior to a credit being issued. Credits will only be issued if ALL of the sizes in the order were unworn. You must inspect your dress, notify us and send through photos of any damage within 4 hours of delivery of the garment, you may be responsible for the damage if we are not notified within this time period or sent photo evidence of the damage.

Shipping Details

Delivery Australia wide is available and the shipping method will be the choice of Dress Hire AU. Your delivery can be delivered to you between 7:00am and 6:00pm on the requested day of delivery or earlier. It is your responsibility to be available for delivery of your item/s or collection of your item. Your hire period starts from the time the courier attempted first delivery and credits will not be issued for late delivery where you have not been available to accept delivery. You may grant us an ‘authority to leave’ when placing your Order. If you do, you understand and agree that this authority to leave gives us and/or our selected couriers permission to leave the Order in question unattended by the front door – or, where applicable, at the reception or concierge’s desk – of the delivery address without obtaining a signature confirming delivery at the delivery location. In such circumstances, you understand and agree that by granting us authority to leave, we and our couriers are released of all responsibility and liability for the Orders delivered and left unattended, and that this responsibility and liability transfer to you on delivery. We do not take responsibility for orders where an incorrect/ineligible address has been provided. If you have supplied an incorrect address you will not be entitled to a refund of any kind and you may be liable to pay any late fees or a replacement fee if the dress is not returned to us. By choosing signature on delivery you are accepting that anyone on that premises can sign for your parcel, once the item is signed for responsibility and liability transfer to you

Returns

With delivery of your product, pre-paid return packaging is provided. Please ensure that you place your dress inside the self addressed envelope and return the envelope to Australia Post by 4pm on the last day of your hire. If you are planning on returning your dress from a different postcode to the delivery address on your order than you must contact info@dresshireau.com.au prior to hiring. Dress Hire Au will not take responsibility for lost item(s) returned in Australia Post Boxes. If you loose your return packaging it is your responsibility to return the garment via trackable express post to Dress Hire AU . You must provide tracking details to info@dresshireau.com.au in order to avoid further borrowing charges.

If you return your item(s) via an Australia Post Outlet (highly recommended) where it will be scanned over the counter as proof of lodgment then the article will be deemed as returned and we will accept responsibility for the article after the first scan. If you return your item(s) via an Australia Post Box and the item(s) is not scanned and is lost by Australia Post then you accept responsibility for this loss and will be required to pay the retail cost of the item(s) in addition to the hire fee already paid.

**IF YOUR HIRE PERIOD ENDS ON A WEEKEND THEN YOU AGREE TO POST INTO A YELLOW POST BOX ON THIS DAY. YOU THEREFORE ACCEPT RESPONSIBILITY FOR PLACING YOUR ITEM DIRECLTY INTO A POST BOX AND ANY FEES THAT RESULT FROM THE PARCEL BEING DELAYED OR LOST. IF YOU WISH TO LODGE YOUR PARCEL OVER THE COUNTER THEN PLEASE SELECT A DELIVERY DAY THAT DOES NOT END ON THE WEEKEND OR EMAIL US TO ARRANGE AN ALTERNATIVE RETURN DATE**

Cleaning

Professional cleaning is included in your hire and you agree that no attempts will be made to clean, alter, iron/press garment/s (unless otherwise arranged). Dress Hire AU shall not be held liable for any health-related complaints associated with a product rented from our site. Our products have been worn by other consumers prior to your rental.

Damaged/Soiled/Replacement Garment

You agree to treat our products like you would your own. You will treat the garment with the upmost of care. You agree not to remove any tags from the garment/s and will be charged the recommended retail price of the garment/s if any tags have been removed in anyway. You will be required to pay for any damage caused to the apparel (including but not limited to, stains, pulls/rips and tears). It is up to the discretion of Dress Hire Au to decide how much is charged for damage. If the item is damaged beyond repair, you will be charged the recommended retail price of the garment/s. What is deemed ‘unrepairable’ is up to the discretion of Dress Hire Au.

Late Fee Policy

You agree to return your product on the order return date (or next business day if your return date falls on a Sunday or public holiday) by 4pm using the prepaid return envelope provided. If you return your item(s) late you will incur a thirty dollar ($30.00) late fee for every day you are late up to 200% of the retail value of the dress as indicated on our website. You agree to pay these late fees up to an amount not exceeding 200% of the retail value of the products. If you have not returned your product within 20 days of the return date your product will be considered a non-return and you will be charged 200% of the retail value of the item(s). If you lose your packaging it is your responsibility to return the items(s) to Dress Hire AU within one (1) business day of return date. You must purchase return shipping at your own expense and provide the tracking number to Dress Hire AU. Dress Hire AU will not be held liable for products which are late or lost in transit due to your chosen method of shipping.

If you return your item(s) via an Australia Post Outlet (highly recommended) where it will be scanned over the counter as proof of lodgment then you will not be responsible for late fees provided the item(s) are lodged by 4pm on your return date (or next business day if your return date falls on a Sunday or public holiday). If you post your item(s) via an Australia post box you will be charged $30 each day the dress is received after one (1) business day of your return date.

Collection

If you do not pay the amounts owed to us when due we will pass on the invoices to a collection company to pursue you for collections, including and without limitation attorney and collection fees. Dress Hire AU reserves the right to terminate your right to rent products from us at any time at our own discretion should you breach this agreement or for any other reason.

Cancellation Policy

You may cancel your rental order subject to the following cancellation fees and policies:
i. Cancellation thirty (30) or more days in advance of the delivery date, there is no cancellation fee and you will receive a full refund issued to the payment card you used for the order.
ii. If you cancel less than thirty (30) days but more than fourteen (14) days in advance of the delivery date, you will not receive any refund, but you will receive a credit note for the Hire Fee associated with the cancelled order. This credit can be applied to any future hires placed within 12 months of the cancellation date.
iii. If you cancel fourteen (14) or fewer days in advance of the delivery date, you will receive a credit note for the Hire Fee associated with the cancelled order, minus a cancellation fee of $10.

Try Ons

By choosing to try on a dress you are accepting our Terms and Conditions. Unless specified try ons will be sent via regular express. If you require the item to be signed for then you must specify this when organising a try on. If you do not and the parcel is lost you may be responsible for the associated fees. **Please note try ons are not available between the 1st of September and the 31st of December**

Credit Notes

One credit note only can be applied per hire. Credit notes are valid for 12 months from date of issue. Orders placed using credit notes are final and cannot be refunded or exchanged for another credit note.

Email

We will use the information from your order to send you email marketing on occasion. We don’t however pass on any of your detail including your email address to any other companies or corporations. You may opt out of receiving those emails by emailing info@dresshireau.com.au.