Frequently Asked Questions

General

Once you have found the perfect dress simply use the calendar to check the dresses availability. Select your size and then choose the date you would like the dress to be delivered. We recommend selecting a delivery date 1-2 days before your event.
There is a search box on the bottom left of our home page. Here you can type in your dress size (e.g. “size 8”) to see all dresses available in that size. You can also search dress name if you are looking for a particular dress as well as dress colour.
No, we are purely an online store.
Unfortunately we do not have a showroom where you can try dresses on. If you are wanting to arrange a try on via postage send an email to info@dresshireau.com.au. Please note that this service is not available for all dresses and must be arranged a minimum of 3 weeks before your hire date. **NO TRY ON SERVICE BETWEEN THE 1ST OF SEPTEMBER AND THE 31 DECEMBER**
If your dress arrives and it does not fit/isn’t right for any reason then please contact info@dresshireau.com.au. Please then send the dress back to us in the return satchel within 24 hours to receive a credit note for the hire amount minus delivery charges. The dress must be unworn and in original condition.
All rentals are for a standard period of 4 days. Please contact us if you require a longer rental period. The rental period starts on the delivery date specified in your confirmation email and finishes on the 4th day.
We understand that accidents can happen! If you do damage the dress in any way please contact us immediately (info@dresshireau.com.au). We have a team of professionals who are more than likely able to fix the issue at hand. If the dress is not repairable, unfortunately, you will be charged the replacement value of the dress; as per the amount communicated to you at the time you borrowed it.

 

Delivery

We offer FREE delivery and return shipping so there are no surprises at checkout! You will receive a return pre-paid post satchel to send your dress back in.
There is no shame in leaving things to the last minute (we all do it!). Orders placed before 3pm (AEST) will be despatched that day for next day delivery to metropolitan areas located within Australia’s Post next day network. Areas outside of this network will take 2-3 days to be delivered. If you require a same day courier service (Melbourne customers only) email info@dresshireau.com.au and we will see what we can arrange (extra costs may apply).
The estimated standard delivery time is 1-2 business days- depending on your location.
No – you don’t have to. Anyone present at the address at the time of delivery can sign on your behalf. If you choose “authority to leave” at checkout the order will not need to be signed for.

 

Returns

Simply place your dress in the return pre-paid satchel included in your order and lodge over the counter at an Australia Post Outlet (highly recommended) or place in a Yellow Express Australia Post Box by 4pm on your return date.
We rely heavily on timely returns , by posting your dress back late you are potentially inconveniencing another customer. No one wants to be left without a dress so please make sure you return your dress on time! If you return your item(s) late you will incur a thirty dollar ($30.00) late fee for every day you are late up to 200% of the retail value of the dress as indicated on our website. If you are unable to post you dress back by 4pm on your return date please contact us at info@dresshireau.com.au
If you have lost your return satchel, it is your responsibility to send the order back to us via Express Post by the due date at your own expense. If you need assistance, please contact us at info@dresshireau.com.au.
Simply return your dress to an Australia Post Outlet by 4pm the following business day.